Cancellation & Refund Policy

SECTION 1 - Order Processing / Cancellations

1. Orders will be processed within 24-36 hours after placement.
2. Cancellations are only accepted within 6 hours of placing the order.
3. Orders cannot be cancelled after 6 hours for paid orders.
4. Please note that payment gateway fees will not be refunded upon order cancellation.

SECTION 2 - Out of Stock

1. If a product is unavailable, Cyber Flake reserves the right to cancel the order.
2. Customers will be promptly contacted for alternative options or provided with a cancellation.
3. Updated information regarding order status will be sent via email.
4. In case of unavailability, a full refund will be issued to the customer.

SECTION 3 - Refund/DOA/Replacement Policy

1. To verify the product's condition upon receipt, customers must provide a video with photos of the unboxing process. Failure to provide this evidence may result in rejection of a Return Merchandise Authorization (RMA) request.
2. The product must be returned in its original condition, including the brand's/manufacturer's box, intact MRP tag, user manual, warranty card, and all included accessories. Failure to do so may result in rejection and voiding of the warranty.
3. Once the product has been returned to us and a thorough inspection, along with verification of the customer complaint details, has been completed, the refund process will be initiated.
4. Refunds will be processed within 3-7 working days from the date of initiation.
5. Once a refund has been processed from us, it may take anywhere from 1 hour to a day to reflect in the customer's bank account.
6. Replacement is only possible for a Dead On Arrival (DOA) product, provided there is sufficient evidence regarding its condition.

SECTION 4 - Late or missing refunds (if applicable)

If you have not received your refund, please follow these steps:

1. Double-check your bank account to ensure that the refund has not been credited.
2. Contact your credit card company as it may take some time for the refund to be officially posted.
3. Reach out to your bank as there might be a processing delay before the refund is reflected.
4. If you have completed these steps and have not received your refund, please contact us at support@cyberflake.in.

Evidence Submission

Please send the video and photo evidence, along with the product invoice, to support@cyberflake.in.

Important Notes